I promise you:


  • Total confidentiality - your business is your business and absolutely nobody else's.

  • Solutions and work that fit your brief specifically, and not some off-the-shelf solution that only half does the job.

  • Candour - you're paying for my professionalism, the very least I can give you is my honest opinion.

  • The highest quality of work every time, without exception.

  • Work that actually helps your business. If there's a better way to do something, I'll suggest it, and if you agree to my proposal then that's how we'll proceed together.


Working Together

As a Virtual Assistant, there are certain standards I keep so that you can rely upon the quality of my work and to help create a positive and long term relationship.


Of course, I also expect certain standards from my clients, none of which are unreasonable:


  • You need to treat me with respect and politeness.

  • Punctual communication and response. If we agree to speak at a certain time, it's only fair you honour that commitment.

  • An appreciation that I have a life outside of work.

  • Fair warning of deadlines. Often I can turn work around at short notice, but that doesn't mean you should rely on me to do so. For my part, if I don't think I can deliver an assignment for when you need it, I will tell you before taking it on.

  • On time payment, and in full. If that's going to be a problem, then we need to discuss it fully and openly.



  • Invoices are to be settled within fourteen (14) days.

  • Billable time includes additional meeting, travelling and writing or reading of your mail or emails.

  • Any travelling expenses and all postage, printing and other stationery expenses will be added to the invoice.

  • Payment may be made by cheque (made payable to Kate Porteous), by PAYPAL or by automated credit transfer (BACS) unless otherwise agreed.


If you think you can meet my requirements, and are happy with the standards I have set myself, call me today on +44768 619540

In Brief:


  • My hours are 9.00 AM – 3.00 PM weekdays.

  • Initial one hour consultation is complimentary.

  • As a new client, you will be required to sign a contract and agree to the terms and conditions before any work is started.

  • Final proofreading and checking of all work supplied shall be your responsibility.

  • Any errors must be reported within three (3) days of receipt of completed work. I will, of course, rectify any errors I have made free of charge.

  • For hourly based work, there is a minimum time of one hour contract, with additional 15 minute increments available.


  • Confidentiality is absolutely key and your business details will not be discussed or disclosed to anyone else.

+44786 4619540


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2014 by Kate Porteous.

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